Chanel R. Smith
PO Box 830716
Stone Mountain, GA 30083
chanelrsmith@gmail.com
Experience
Owner/Designer, Web Presence Designs, Stone Mountain, GA 30083
January 2004 - current
Construct websites, including graphic design, site navigation, and layout of content. Ensured that the layout of the content is accessible and logical; recommend improvements if necessary. Create visual concepts that match the content and the image wanted by the clients but that fit in with the global image; ensure that sites are easy to navigate. Perform maintenance and updates to existing websites when requested by clients. Provide training on maintenance and update procedures to clients who choose to take charge of their own websites.
Administrative Assistant, Metro Best Realty, Decatur, GA 30034
February 2002 - May 2005
Established, maintained, and updated files, databases, records, and/or other documents pertaining to real estate. Performed data entry, ordered supplies and answered telephones. Scheduled and coordinated meetings, events, and appointments. Sort, screened, reviewed, and distributed incoming and outgoing mail. Composed, prepared, and ensured timely responses to a variety of routine written inquiries.
Customer Care Representative, AppleONE/Nextel Communications, Duluth GA 30096
September 2000 - December 2000
Received calls from customers, in a call center environment, to swap information from one cell phone to another. Analyzes non-routine problems with nonfunctioning electro/mechanical equipment or software applications to identify problem area(s) and recommend corrective action. Demonstrated Customer Service skills including the ability to understand the customer's technical challenge and resolving their technology issue in a friendly and professional manner. Received recognition for handling over 350 calls in one week.
Retentions Representative, Atlanta Journal Constitution, Atlanta, GA 30313
December 1999 - March 2000
Called customers to verify account information. Reduced number of customer callbacks by 15%. Successfully retained customers utilizing sales techniques.
Gwinnett Technical College, Lawrenceville, GA 30043
Major: Internet Web Design/Technical Communications